I think I might have blogged about this before, but I’m too lazy to check, and it’s too important not to bang the drum about.
Customer service. Whether you sell something, or want someone to use something, it’s your base.
Responding to people, interacting with people, trying your best FOR people, will get you far.
Examples of this are Amazon, Zappos, and my #1 example, Blip.tv.
Blip’s customer service (for viewers, content creators, and advertisers) is a model that every company should follow. It’s what makes them different, better, ahead of the curve, destined for greatness.
I was lucky enough to observe this culture close up.
It is a culture. You either have it or you don’t.
The people who take your business, whatever that may be, make your business.
My Idea of the Day : Free Virtual Startup Conferences
Everyone loves face to face, it’s fantastic. But, it’s tough to travel, especially if you’re a startup.
When you go to DEMO (2006 alumni with Plug..errr DelveNetworks) or the AlwaysOn conference, or even when you go to the TC50000 (which I believe is earth shattering and awesomesace), you pay out the ears.
At least for TC434234, you don’t have to pay to present, which is why it’s awesomesauce. Buttttt, you still have to travel.
Who is going to come up with the platform for companies to present formally and professionally…but virtually? Ustream?
Give away DEMOgod type awards, but let a pool of people vote online for them, along with an expert panel of judges.
Sure, paying to present isn’t doable for everyone, and I’m not going to get on my personal feelings about it other than I like what Michael and Jason are doing with TC34521. I will say this also…I am a big fan of Chris Shipley for the record.
Virtual and scheduled online events showcasing new startups, new teams of smart minds, and new services for people to try.
I like this cover a lot. It reminds me of the early days of when Lauren and I first started dating and living in SF. We watched “So I Married An Axe Murderer” together and laughed and laughed. Still one of our favorite comedies ever. The original version of this song is in the movie.
Today, Whitney and I decided to visit and pay our respects at the Flight United 93 Memorial site in Somerset County, PA
We’ve been to Ground Zero before and that was an overwhelming experience, but today hit me especially hard. Maybe because of how wide open it was, so unnasuming, so quiet, so peaceful. Haven’t processed it completely yet.
Apparently, there are plans to build an actual memorial, but right now the temporary memorial consists of things people have brought. Hats, hotwheel cars, religious items, and other personal effects.
You can’t go to the actual plane crash site, but you could see it from where we were allowed to stand. I felt like a gawker at first. But once I saw other people who were hit as hard as I was and as everyone else was by the events of September 11th, 2001 I felt at peace and home.
I am insignificant. In the grand scheme of things, I do not matter. The internet does not matter. The people who use it does. It’s a means of communications. The time, energy, and passion I spend on things I try to spend wisely. I try to help change things for others. But I’m one person.
One person who doesn’t matter. The brave people who gave their lives on 9/11 and the brave people who fight wars and protect our country matter.
Sure, at the end of the day we all matter as a collection in humanity. But one by one? That’s up for you to decide.
I’d like to thank both of my parents. I’d like to thank my 5th grade teacher for teaching me about turtles (i like them), the chocolate rain guy, pez, the color orange, the number 9, adam ostrow and thomas connors from readburner, evan and team from flock, will pate for introducing me to flock, my principal from HS who thought i’d turn out to be a geek on a computer and never ammount to anything (almost right!), steve jobs and apple, my homiez at downloadsquad, and barack obama even though you didn’t rickroll the nation we’re still tight, and yeah. that’s about it for now.